ServiceNow Administrator

Course Overview

Course Curriculum

Week 1:

Course Introduction : Introduction on the content of the course
Introduction : Introduction about ServiceNow
Obtaining PDI: Guidance and Demo on Obtaining Personal Developer Instance
Overview: Exploring PDI, it’s uses and features
Environments: Explanation on using different Environments/ Instances in Companies
Releases: Explanation on how ServiceNow is evolving through it’s upgrades on every Release
User Interface: Understanding the User Interface in ServiceNow (Banner, Application Navigator, Global Search, Developer Options)
Records: What are Records in ServiceNow?
Lists and Forms: Exploring the Lists and Forms. How to configure them? How to create different List views and Form views?
Filters and Search: Understanding how to create, apply and save filters? How to do Search in a list?

Week 2:

Condition Builder and Breadcrumb: How to work with condition Builder? How to apply conditions? Different options available in Breadcrumb.
Context Menus: Understanding different options available in the context menu.
Modifying Lists and Form: Understanding how to configure Lists and Form.
Tables, Fields, and Field Types: Exploring the functionality of Tables, and understanding different types of fields and their use cases.
Table Structure and Schema Map: Understanding how Schema map is used and also the structure of tables.
Custom Table Creation: Guidance and Demo on how to create tables and fields?
Users and Groups: How users and groups are handled and maintained in ServiceNow?
Roles: Understanding how Roles are managed and the best practices.

Week 3:

Week 4:

Week 5:

Reports: Working with Reports. Creating different reports in different ways.
Dashboards: Exploring how Dashboards are used in ServiceNow? Embedding reports in Dashboards.
Import Sets: Importing External Data into ServiceNow through import sets
Transform Maps: Understanding how Transform Maps are used to map the source and target field data.
Data Source: Different Data Sources for importing
Upgrades: How upgrades are done in ServiceNow instances to get new updates from new releases.
Troubleshooting: Exploring different methods to debug issues.

ServiceNow Administrator

Course Overview

Course Curriculum

Week 1:

Course Introduction : Introduction on the content of the course

Introduction : Introduction about ServiceNow

Obtaining PDI: Guidance and Demo on Obtaining Personal Developer Instance

Overview: Exploring PDI, it’s uses and features

Environments: Explanation on using different Environments/ Instances in Companies

Releases: Explanation on how ServiceNow is evolving through it’s upgrades on every Release

User Interface: Understanding the User Interface in ServiceNow (Banner, Application Navigator, Global Search, Developer Options)

Records: What are Records in ServiceNow?

Lists and Forms: Exploring the Lists and Forms. How to configure them? How to create different List views and Form views?

Filters and Search: Understanding how to create, apply and save filters? How to do Search in a list?

Week 2:

Condition Builder and Breadcrumb: How to work with condition Builder? How to apply conditions? Different options available in Breadcrumb.

Context Menus: Understanding different options available in the context menu.

Modifying Lists and Form: Understanding how to configure Lists and Form.

Tables, Fields, and Field Types: Exploring the functionality of Tables, and understanding different types of fields and their use cases.

Table Structure and Schema Map: Understanding how Schema map is used and also the structure of tables.

Custom Table Creation: Guidance and Demo on how to create tables and fields?

Users and Groups: How users and groups are handled and maintained in ServiceNow?

Roles: Understanding how Roles are managed and the best practices.

Week 3:

Incident: Overview of incident and the use case

Problem: Overview of Problem and the use case

Change: Overview of Change and the use case

Service Catalog: Overview of catalog items, catalog builder, use cases

Knowledge Management: Overview of Knowledge Management, Knowledge Base, Articles, Knowledge workflow, User criteria

Service Portal: Exploring the Service Portal and its functionality. How end users use Service Portal?

Week 4:

UI Policies: Understanding the scenario where UI Policies are used and the configurations.

Business Rules: Types of Business Rules and use cases for different types of Business rules.

ACLs: Exploring how ACLs are used in ServiceNow to restrict access?

Flow Designer: Understanding the flow automation tool, Flow Designer in ServiceNow

CMDB: Overview and basic concepts on CMDB.

Week 5:

Reports: Working with Reports. Creating different reports in different ways.

Dashboards: Exploring how Dashboards are used in ServiceNow? Embedding reports in Dashboards.

Import Sets: Importing External Data into ServiceNow through import sets

Transform Maps: Understanding how Transform Maps are used to map the source and target field data.

Data Source: Different Data Sources for importing

Upgrades: How upgrades are done in ServiceNow instances to get new updates from new releases.

Troubleshooting: Exploring different methods to debug issues.