ServiceNow Developer

Course Overview

Course Curriculum

Week 1:

Course Introduction : Introduction on the content of the course
Introduction to ServiceNow : Introduction about ServiceNow
Obtaining PDI: Guidance and Demo on Obtaining Personal Developer Instance. Exploring PDI, it’s uses and features
Environment: Explanation on using different Environments/ Instances in Companies
Releases: Explanation on how ServiceNow is evolving through it’s upgrades on every Release
Form and Lists: Exploring the Lists and Forms. How to configure them? How to create different List views and Form views?
Tables: Understanding how Schema map is used and also the structure of tables. Exploring the functionality of Tables, and understanding different types of fields and their use cases.

Week 2:

Week 3:

Week 4:

Week 5:

Glide APIs: Different Glide APIs used in ServiceNow and also the different methods used inside them. Use cases to use them
Client Scripts: Understanding how client script is used in ServiceNow. Different Use cases. How to get data from Server into client?
Business Rules: Types of Business Rules and use cases for different types of Business rules. Scripting in Business Rules.
Script Includes: Understanding why Script Includes are used? Calling Script Includes from different places (reference qualifier, client script, inside conditions).
ACLs: Exploring how ACLs are used in ServiceNow to restrict access? Scripting in ACLs.
Update sets: Migration of updates or configurations from one instance to another.

Week 6:

ServiceNow Developer

Course Overview

Course Curriculum

Week 1:

Course Introduction : Introduction on the content of the course

Introduction to ServiceNow : Introduction about ServiceNow

Obtaining PDI: Guidance and Demo on Obtaining Personal Developer Instance. Exploring PDI, it’s uses and features

Environment: Explanation on using different Environments/ Instances in Companies

Releases: Explanation on how ServiceNow is evolving through it’s upgrades on every Release

Form and Lists: Exploring the Lists and Forms. How to configure them? How to create different List views and Form views?

Tables: Understanding how Schema map is used and also the structure of tables. Exploring the functionality of Tables, and understanding different types of fields and their use cases.

Week 2:

Creation of custom tables: Guidance and Demo on how to create tables and fields?

Import Sets: Importing External Data into ServiceNow through import sets

Transform Maps: Understanding how Transform Maps are used to map the source and target field data.

User Administration Activities: How users and groups are handled and maintained in ServiceNow? Understanding how Roles are managed and the best practices.

Overview of Custom Application: Understanding why custom Applications are created and their use cases.

Custom Application Creation: Guidance and demo on how to create custom Application.

Week 3:

Incident Management: Overview of incident and the use case

Problem Management: Overview of Problem and the use case

Change Management: Overview of Change and the use case

Knowledge Management: Overview of Knowledge Management, Knowledge Base, Articles, Knowledge workflow, User criteria

SLAs: Understanding How SLAs are used? Configuration of SLAs.

Week 4:

Introduction to Scripting in ServiceNow: Overview of scripting in ServiceNow. The Language used and some basic concepts required to master scripting in ServiceNow.

UI Policies: Understanding the scenario where UI Policies are used and the configurations.

Data Policies: Understanding the scenario where Data Policies are used and the configurations.

UI Actions: Configuration and creation of UI Actions. Scripting in UI Action.

Scheduled Jobs: Understanding how scheduled Jobs are configured, their use cases and features. Different types of scheduled Jobs.

Week 5:

Glide APIs: Different Glide APIs used in ServiceNow and also the different methods used inside them. Use cases to use them

Client Scripts: Understanding how client script is used in ServiceNow. Different Use cases. How to get data from Server into client?

Business Rules: Types of Business Rules and use cases for different types of Business rules. Scripting in Business Rules.

Script Includes: Understanding why Script Includes are used? Calling Script Includes from different places (reference qualifier, client script, inside conditions).

ACLs: Exploring how ACLs are used in ServiceNow to restrict access? Scripting in ACLs.

Update sets: Migration of updates or configurations from one instance to another.

Week 6:

Service Request Management: Overview of catalog items, catalog builder, use cases

Flow Designer: Understanding the flow automation tool, Flow Designer in ServiceNow

Scripting in Flow Designer: Exploring the scripting side in Flow Designer

Workflows: Understanding how Workflow is used in ServiceNow.

Best Practices: Best practices to keep in mind while developing.